Privacy Policy
Effective Date: 01 April 2025
At Super Home Manufacturing Private Limited, trading as House and Home (“House and Home”, “we”, “us”, or “our”), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit and use our website at www.houseandhome.co.zw (the "Website").
By accessing or using our Website, you consent to the practices described in this Privacy Policy.
1. Information We Collect
- Personal Information: Name, email address, phone number, delivery address, billing address, and payment details.
- Account Information: Login credentials, user preferences, order history.
- Transactional Information: Products purchased, payment methods, transaction dates, and order status.
- Technical Data: IP address, browser type and version, operating system, device type, referring website, pages visited, and time spent on our Website.
- Cookies and Tracking Technologies: To enhance your browsing experience, analyze traffic, and for marketing purposes.
2. How We Use Your Information
- To process and deliver your orders.
- To communicate with you regarding your purchases, account, or customer service inquiries.
- To send promotional emails and special offers (only with your consent).
- To improve our website’s functionality and user experience.
- To comply with legal and regulatory obligations under Zimbabwean law.
3. Disclosure of Personal Information
- Service Providers: Third parties who assist in payment processing, shipping, IT support, marketing, or analytics.
- Legal Authorities: When required by law or to protect our legal rights, prevent fraud, or ensure safety.
- Business Transfers: In case of a merger, acquisition, or sale of assets.
4. Data Storage and Retention
Your information is securely stored using industry-standard security measures. We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
5. Your Rights and Choices
Under Zimbabwean data protection principles, you have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of inaccurate or unnecessary information.
- Opt-out of direct marketing communications.
- Withdraw your consent where processing is based on consent.
To exercise these rights, please contact us at [Insert Customer Support Email].
6. Payment Processing with ContiPay
We use a secure third-party payment gateway called ContiPay to process online payments made on our Website. When you make a purchase, your payment information — such as your card number, expiration date, and CVV — is securely transmitted directly to ContiPay for processing. We do not store or have access to your full payment details. ContiPay handles this information in accordance with its own privacy and data protection policies. We recommend reviewing ContiPay’s privacy policy to understand how your payment data is handled.
7. Cookies and Tracking
Our Website uses cookies and similar technologies to enhance user experience. You can modify your browser settings to refuse some or all cookies. However, this may affect your ability to use certain parts of our Website.
8. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites.
9. Children’s Privacy
We do not knowingly collect or solicit personal information from children under the age of 18. If we become aware that we have collected such information, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Super Home Manufacturing Private Limited trading as House and Home
Email: marketing@houseandhome.co.zw
Phone: +263 777 765 206
Address: Stand 41485
Greenfields Shopping Complex
Harare Showgrounds
Shop 29